As Chief Innovation Officer at Peppercomm, Jackie is responsible for identifying challenges and opportunities our clients are facing and developing new solutions and services to help them mitigate risks and capitalize on changes to drive their business forward.

Stories by Jacqueline Kolek

•	Empathy is Having a Moment (Leadership) Wed., Oct. 25, 2023 A culture of empathy is gaining in popularity across the business landscape. One empathetic source leaders can utilize to help build and foster a workplace that empowers, engages and motivates employees might seem unlikely at first: humor.

•	Preparing for New Kinds of Crisis and Controversy (Crisis Communications) Tue., Apr. 3, 2018 PR professionals have an opportunity to prove their value to brands and the organizations they serve by helping them predict, prepare and be proactive when controversial issues emerge. (3 reader comments)

•	Without a North Star, Your Brand Could Head South (Crisis Communications) Fri., Jan. 19, 2018 A crisis communications plan that turns C-suite executives into change advocates is key to today’s reputational challenges.

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Financial Services Communications Post-Crisis (Financial PR & Investor Relations) Fri., Aug. 18, 2017 Ten years after the subprime mortgage meltdown pulverized markets and brought about the Great Recession, it isn’t just the financial services industry that has fundamentally changed. How financial services PR firms communicate, who they communicate to, and the tools they now use to do it have evolved as well.

•	Six Ways to Prepare for a Crisis Before it Hits (Crisis Communications) Fri., Jan. 20, 2017 In an era of always-on digital communications and the ability to instantly share information, opinion and “fake news," organizations of all stripes need to rethink how they prepare for a reputational crisis.